Aftersales
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Opinion 10 Nov
Even the automotive retail sector's dark times have a bright side, opinion
Professor Jim Saker reflects on a need to focus on automotive retail's opportunties to see the "bright side" of the current economic gloom in his latest opinion article for AM Magazine.
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Fleet 2 Nov
Fleet operators' top rated car and van retail networks revealed at FN50 awards
Major fleet operators' top-rated franchised car and van retail networks have been revealed at Fleet News’ annual FN50 awards.
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Aftersales 28 Oct
Dealers urged to combine MOT and vehicle service alerts
Marketing Delivery have urged dealers to combine MOT and vehicle service alerts to help maximise aftersales conversions.
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Aftersales 26 Oct
‘No clear advantage’ for EVs when it comes to servicing, says Epyx
Electric vehicles (EVs) are failing to show a clear advantage over petrol and diesel cars and vans when it comes to servicing, research by Epyx has found.
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Supplier News 21 Oct
Halfords markets cost of living savings in warranty and maintenance offers
Halfords has teamed up with MotorEasy to launch a new warranty package for motorists.
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Aftersales 21 Oct
Independent garages are winning customers through missed service plan sales
Franchised dealers who fail to sell cars with service plans are losing one-in-five customers to independent garages for servicing work.
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People News 18 Oct
Opteven UK appoints Madjid Hadj-Amar as operations director
Opteven UK will pursue a “digital transformation strategy” for its WMS automotive warranties operation under its new operations director Madjid Hadj-Amar.
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Car Dealer News 18 Oct
Vertu Motors Mercedes Reading dealership welcomes Thai car retailers
A delegation of more than 30 car retailers from Thailand have paid a visit to Vertu Motors’ Mercedes-Benz Reading dealership to explore how it achieves top-rated customer service.
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Aftersales 14 Oct
Five areas where car retailers can boost aftersales profitability
Market and economic forces have created a scenario where franchised car dealerships' savvy aftersales departments are looking outside their traditional zero-to-three-year-old vehicle bread and butter.
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Aftersales 14 Oct
How to boost aftersales affordability to keep serving cash-strapped motorists
As consumers are coming under increasing financial strain from soaring inflation and the cost-of-living crisis, so car dealerships are stepping up to help them through these challenging times.
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Aftersales 14 Oct
Aftersales retention: how car dealerships can tackle the cost-of-living crisis
With costs soaring, a constricted new car market and a used car market under pressure, the concern that routine vehicle servicing, maintenance and repairs (SMR) could be delayed, or cheaper alternatives sought by cash-strapped customers, is all too real.
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Aftersales 13 Oct
Kia to subsidise retail network's aftersales labour rates for fleet customers
Kia UK will support its dealer network to win more aftersales work from fleet customers, by subsidising labour rates.
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Latest News 5 Oct
CMA recommends new UK-specific automotive sector Block Exemption regulations
The Competition and Markets Authority (CMA) has written to the Secretary of State recommending the introduction of new, UK-specific block exemption regulations for the automotive aftermarket.
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Supplier News 4 Oct
IMI policy manager pens open letter to Secretary of State for Transport
Institute of the Motor Industry (IMI) policy manager Hayley Pells has called for Government to add the automotive sector on the UK’s Shortage Occupation List in an open letter to Secretary of State for Transport.
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Aftersales 3 Oct
Point S workshop network reaches 300 members
Point S Tyre & Autocare has grown its network to 300 members in the UK, providing tyre and car maintenance services.
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Supplier News 3 Oct
Fast growing accident repair group Steer opens new flagship site
Fast-growing Steer Automotive Group has opened a new flagship accident repair centre specialising in premium and luxury vehicle brands.
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Manufacturer 29 Sep
Lexus tops What Car? Reliability Survey with ‘exemplary’ standards
Lexus has topped the rankings in the annual What Car? Reliability Survey with “exemplary” standards across its model range.
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Aftersales 28 Sep
Data shows sharp rise in MoT tester disqualifications
Almost 700 MoT testers have been disqualified in the last two years (2020/21 and 2021/22), a rise of 49% compared to the previous two years.
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Manufacturer 27 Sep
Mazda opens new dealer training centre
Mazda UK has opened a new bespoke training centre that will centralise training for staff from across the Mazda dealer network.
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Aftersales 23 Sep
Register now for AM General Managers' Guide to Customer Retention webinar
With new car supply constraints and a cost-of-living crisis fuelling an aging vehicle parc in the UK, trusted and reliable aftersales services are set to be increasingly valued by motorists.