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How aftersales can improve dealers' search for profitability
As new car sales slip, dealers must look at other aspects of their operations and seek to leverage the best returns from their service, maintenance and repair offering
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Insurance add-on suppliers resilient in face of FCA attention
Leading insurance add-on companies aren’t blinking as the FCA takes increased interest
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Keeping a scientific eye on pricing
Sophisticated software is key to getting accurate valuation estimates that keep customers on-side.
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Online service bookings help car dealers to fight the fast-fits
Comparison sites are revolutionising the way drivers choose who services and repairs their cars.
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Paint protection – the next generation
Product innovation and expansion into new areas are stimulating growth in the industry – and bringing consumers back into dealerships in the process.
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Lubricant makers keen to cement dealer relationships
To win their business, oil companies are offering dealer groups services and products that add convenience and cut cost.
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The logistics operators who keep the motor industry moving
Logistics operators steer clear of the limelight, but without them, and their increasing innovation, the motor trade would – literally – grind to a halt.
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Car dealers need to look out for finance ‘disruptors’
Finance companies have adapted well to enhanced legislation, but say they are working hard to anticipate future changes to the industry.
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Digital providers deliver spectacular growth in a crowded market
The growth in digital marketing and online services among motor retailers has seen some suppliers massively expand their user base.
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Transparency is coming to dealer finance
Car-buyers increasingly expect a seamless online-to-showroom experience, including the opportunity to organise finance options.
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Service plan penetration has room to grow
With strong performance around new cars, the second-hand sector is coming under scrutiny – but a number of new products are being launched to help.
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Warranties provide peace of mind – for dealers and customers
The 30-day forecourt warranty is dead: now drivers demand long-term, clear protection.
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Call handlers are lightening the load for car dealers
With increasing pressure to keep track of potential customers in a changing market, agencies are now playing a part for dealers and manufacturers.
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Data and systems are driving dealer remarketing
Will Brexit provide fresh stimulus and opportunities to the auction and remarketing sectors?
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Cameras roll as car dealers seek to build trust
Easy-to-shoot, high-quality videos are vying with professionally taken photos as a method of engaging customers.
