Consumer Duty
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Finance and insurance 18 JanWhy the Financial Ombudsman Service rulings prompt a FCA probe into discretionary commission car loans
Two recent car loan misselling cases heard by the Financial Ombudsman Service (FOS) against Black Horse Motor Finance and Barclays Partner Finance have been mentioned by the FCA as particularly influencing its decision to dive deeper into this issue.
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Finance 12 JanFCA could plan system for mass claims on unfair car loan commissions
The Financial Conduct Authority could implement a simplified claims process if it deems there has been widespread unfair treatment of car buyers due to discretionary commission agreements between lenders and car dealers or brokers.
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Opinion 21 DecExecutive View: Vulnerable customer identification under the FCA's Consumer Duty
The pressure on UK motor retailers to identify vulnerable customers ahead of the motor finance sales process has increased since the arrival of the latest regulatory regime, and Jonathan Barrett, chief executive of Comentis, shares his thoughts on what this means for regulated firms.
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Finance 19 DecGreater regulator scrutiny expected as finance complaints double
Dealers should prepare for a potentially higher level of scrutiny from regulators following news that complaints about motor finance agreements have doubled.
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Supplier News 6 DecATG, iVendi team on compliant consumer finance tools
Retail software house Automotive Transformation Group (ATG) is working with iVendi to enable dealers to offer an advanced consumer journey
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Opinion 29 NovExecutive View: The Consumer Duty, beyond the deadline
Phillip Williams, founder and non-executive director at Oodle Car Finance, looks at what Consumer Duty means in practice and offers some pointers on navigating the new regulations.
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Car Dealer News 15 SepWith FCA Consumer Duty, TC Harrison invests to support vulnerable customers
TC Harrison Group is investing in systems and training to help its workforce identify and support vulnerable customers in line with Financial Conduct Authority demands.
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Finance 13 SepLack of clarity over consumer duty rules creating legacy risk
Lack of clarity over consumer duty rules creating legacy risk
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