customer care
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Aftersales 3 OctAfter hours key drop off/collection emerges as need at repair workshops
Many UK motorists would drop-off or collect their car keys outside a dealer’s normal opening hours, according to a new nationwide survey from in digital aftersales solutions expert Tjekvik,
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Aftersales 13 JulFree coffee, croissants and car health checks work for AM Awards winner Porsche Portsmouth
Passion for Porsche is helping Inchcape's Porsche Centre Portsmouth optimise the efficiency of its service workshops and identify opportunities for owners to keep their Porsche in great shape.
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Finance 3 JulFCA warns motor insurers it is concerned about write-off payouts
The Financial Conduct Authority (FCA) has found motor insurers need to improve how they treat vulnerable customers and handle claims, and end paying out low for write-offs
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Aftersales 30 JunThe AA invests in EV fleet and emergency recharge technology
Breakdown service the AA has introduced a fleet of twelve electric vehicles (EVs) to its existing fleet, including three vans equipped with mobile charging capabilities to rescue EV drivers in a muddle.
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Aftersales 16 JunMobile mechanic service launched by RAC
The RAC now offers a new mobile mechanics service for 20 of Britain’s biggest towns and cities so motorists can get their cars serviced or repaired at home or work.
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Latest News 4 AprCar buyers warned of 'short-lived' savings when buying from private sellers
Car dealers should be working to promote the benefits of condition and history checks, warranties and consumer rights as two-fifths of motorists consider turning to a private seller in an effort to buy a bargain used car in 2023.
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Car Dealer News 24 NovOutraged mum tracked car's 22-mile trip during Motorpoint service appointment
An outraged Motorpoint customer has told The Sun newspaper how her daughter’s Ford Fiesta was driven 22 miles during a service appointment with Motorpoint.
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Finance 3 NovOnly pawnbrokers monitor customer vulnerability less than motor finance sector, FCA finds
Pawnbrokers are the only lending provider deemed worse than motor finance at assessing customer vulnerability as UK households feel the impact of its cost-of-living crisis, an FCA report suggests.
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Finance 30 Sep
FCA acts to protect consumers from unnecessary insurance products and unfair penalties
The Financial Conduct Authority has written to insurance sector CEOs as part of a bid to protect consumers from “unnecessary products or add-ons and unfair penalties” during the cost-of-living crisis.
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Car Dealer News 23 JunBentley Bentayga £142,000 refund case could set ‘significant precedent’
A trial to determine whether to refund a woman who bought a £142,000 Bentley Bentayga luxury SUV only to find it could not tow her caravan could set a “significant precedent” for car retailers.
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Opinion 13 JunOver-pricing car servicing is not ‘customer centric’ service, says Prof Jim Saker
Professor Jim Saker has questioned car retailers' 'customer centricity' after his son's car service quotes varied by over £180.
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Car Dealer News 27 MayVertu Motors invests in defibrillators across all dealerships
Vertu Motors is installing defibrillators in all its dealerships at a cost of more than £100,000.
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Supplier News 20 MayDealers urged to speed up customer response times
iTrackLeads is urging dealers to respond to leads as quickly as possible, after its research found that every 10-minute delay creates a 30% drop in conversion.
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Car Dealer News 12 May
Marshall Hyundai Gloucester is Best in Customer Service at 2022 AM Awards
Marshall Hyundai Gloucester has won the Best In Customer Service Award at the 2022 AM Awards for car dealers. Lookers Northallerton Volkswagen and Roadside Garages were highly commended.
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Car Dealer News 6 MayMotoNovo announces Extra Mile Awards winners
MotoNovo Finance has recognised three dealers who have gone the extra mile in the last year, at its annual Extra Mile Awards.
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Car Dealer News 7 AprBBC Watchdog investigation calls Cazoo’s 300-point checks into question
A BBC Watchdog investigation has called into question online car retailer Cazoo’s 300-point check on all its vehicles after failing to uncover documentary evidence of such scrutiny being carried out.
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Manufacturer 20 JanPicture gallery: Gravells Bridgend named Kia’s Dealer of the Year
Gravells Bridgend has won the Dealer of the Year Award at the 2021 Kia UK Dealer Excellence Awards.
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Supplier News 8 DecPlatform launched to help dealers develop longer customer relationships
A new technology platform has been launched to help dealers drive longer customer relationships and greater lifetime value.
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Car Dealer News 22 NovEden Motor Group surprises customer with £10,000 cash giveaway
Eden Motor Group chief executive Graeme Potts said that one of the business’ used car customers was “bowled over” when they became the surprise recipient of a £10,000 cash giveaway.
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Opinion 1 NovCar retail must put customers first amid semiconductor challenges, opinion
The consequences of the global pandemic have been profound. Like many other sectors, large swathes of the automotive industry had to scale back or even stop production in the early stages of COVID-19, with a gradual reopening as restrictions eased during 2020.
