customer data
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Technology 24 MarNews insight: car dealers' data obsession has cybercriminals circling
Car retailers have been told “there is no silver bullet” in the fight to avoid potentially devastating data-grabbing cyberattacks as high-profile AM100 businesses continue to recover from hits on their digital systems.
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Car Dealer News 17 MarHarwoods starts to reap rewards after ‘taking charge’ with tech revolution
Harwoods Group’s chief transformation officer Archie Harwood has told AM that the business is starting to reap the rewards of a tech revolution after taking decisive action to “take charge” of its car retail destiny.
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Car Dealer News 23 JanArnold Clark blackmailed by hackers following cyber attack data breach
Arnold Clark customers have had their addresses, passports and national insurance numbers leaked on the dark web following a cyber-attack on the car retail giant over the festive period.
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Finance and insurance 16 DecUK recession is shifting the goal posts for consumer car finance
Armed with the right motor finance solutions, dealers are well placed to help buyers into their next used car despite the storm of high vehicle prices, rising interest rates and squeezed budgets.
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Aftersales 12 DecSafety recalls are car retailers’ £166m untapped aftersales opportunity
Car retailers in the UK are missing out on £166 million in aftersales revenue due to a failure to tap into manufacturers’ vehicle safety recalls, research conducted by Auto Data Solutions has found.
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Market Insight 7 DecHalf of in-market buyers looking to buy before end of year
Over half (50.8%) of car buyers in the market are looking to place an order or buy a vehicle before the end of 2022, research by What Car? has found.
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Technology 29 NovHR Owen’s 360-degree customer view delivers streamlined car retail experience
Luxury and supercar retail group HR Owen claims to have introduced new technology which streamlines its online customer journey to make it “more geared towards their curiosities and desires than ever before.”
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Technology 25 NovHub for automotive cyber security launches
The Research Institute of Sweden (RISE) is launching cyber security initiative dedicated to vehicle testing to combat threats to connected vehicles.
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Finance 24 NovVIDEO: Single point dealer processes essential for new FCA Consumer Duty
Single point dealer processes that track motor finance activity could prove essential to meeting the Financial Conduct Authority's (FCA) Consumer Duty principle, says iVendi.
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Finance 23 NovFCA demands improved customer data needed to improve finance decisions
The Financial Conduct Authority (FCA) has said that the finance sector needs “a higher quality of credit information” to ensure that consumers get accurate lending advice.
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Opinion 21 NovKnow your car retail customer and keep them close to ride recession, opinion
Following Chancellor of the Exchequer Jeremy Hunt acknowledgement that the UK was in recession during last week’s Autumn Statement Mad Devs chief executive David Boyce is keen to highlight the need for car retailers to keep their customers close through challenging economic times.
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Technology 17 NovCar retail sector must bolster cyber defences as attack threat ramps-up
RSM has urged car dealers across the UK to prioritise enhanced cyber security in response to increasing concern around the number of cyber-attacks across the sector.
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Opinion 1 Sep'Big data' is now the automotive retail sector's biggest driver, opinion
The newly-appointed head of Keyloop's Alliances division Megan Harvey has a vision of automotive retail which sees 'big data' join the dots between sales, aftersales, customer relations and mobility.
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Latest News 10 JunAM News Show: Customer data key to making ‘the right offer at the right time’
Motorists should expect a positive return from sharing of their personal data with retailers and manufacturers, Keyloop senior product marketing manager Charlotte Morgan has said.
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People News 19 AprVertu chief technology officer appointment marks 'further step change' in tech focus
Vertu Motors has declared that its promotion of IT director Bruce Clark into the newly-created role of chief technology officer marks “a further step change in its focus on technology".
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Latest News 17 MarLookers, Picador, Sandicliffe and Wessex Garages to share ‘lost’ customers insight
AM’s latest ‘General Managers Guide to…’ webinar is set to offer insight from Lookers, Picador, Sandicliffe and Wessex Garages on how to tackle the issue of car retail’s ‘lost’ customers.
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Aftersales 15 MarCar retailers' aftersales retention relies on well-maintained customer data
Accurate customer data has always been important, but the COVID-19 pandemic has created a problem that could be losing service departments tens of thousands of pounds of potential profits each quarter.
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Latest News 10 NovLeveraging data can hand power back to car dealers, says Salesforce
Automotive retailers that can leverage their customer data will be best placed to face any future challenges with the automotive retail model, according to customer relationship management (CRM) specialists Salesforce.
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Market Insight 5 NovCar brand loyalty ‘vaporising’ as vehicle supply issues lengthen delivery times
Car buyers’ brand loyalty is “vaporising” in a “pressure cooker” of high demand and stalled new vehicle supplies causing lengthy delivery times, new research shows.
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Supplier News 22 OctGardX to unveil results of ‘reset, refuel and rebrand’ digital strategy at AM Live
GardX has rebranded and relaunched its AD-Vantage range of digital consumer journey tool as Fuel Digital and is poised to make a new AI lead management platform available to customers.
