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Winning Distance Buyers: Delivering service outside a showroom
Manufacturers offering distance sales on how dealers can maintain customer relationships when cars are bought online and delivered to the door
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Winning Distance Buyers: How to close a deal at a distance
From still images and 360-degree videos to virtual test drives and guided F&I browsing, dealers need ways to help remote customers complete buying journeys
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Winning Distance Buyers: Keep car sales on the right side of the law
As online car sales increase, dealers should be aware of exactly what counts as a distance sale and what additional rights the legislation grants to consumers.
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Winning distance buyers: How far will you go to sell more cars?
How can UK car dealers use digital tools to expand their geographical reach and the customer bases they serve?
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Six ways car dealers can excel in customer service
Treating your customers in a way that will keep them coming back is a non-stop process
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AM100 2018: How will dealers handle 2018’s tougher market?
From diesel and Brexit to the profit potential of used cars and aftersales, we asked five AM100 executives to outline the challenges and opportunities in 2018
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AM100 2018: PLCs diversify strategies to deal with challenging year
The publicly listed AM100 groups have taken wide-ranging approaches to debt, acquisitions and turnover targets
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AM roundtable: ‘The media are pushing the environmental angle’
Even as ‘diesel demonisation’ and digital buying cause concern, car dealers are driving the search for new profit sources
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Learn to defuse a customer crisis
Any issue, from a finance complaint to a nationwide recall, can damage a dealership's standing if mismanaged, but handled well it can enhance your reputation
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How your dealerships can build trust in the local community
From sponsoring sports teams to raising money for charity, car dealers who ‘give back’ to their local areas say the rewards go far beyond the commercial