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10 minutes with... drivvn chief executive Peter Brown
In the latest of AM's '10 minutes with...' supplier insight interviews, drivvn chief executive Peter Brown discusses online car sales, the ominchannel customer journey and the influence of the agency retail model.
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Fixed rate finance model makes franchised car retailers 'transparent and fair'
The future of franchised retailers’ motor finance FCA ruling on discretionary commissions has lead to greater transparency, but few dealers are reporting any noticeable variation to income as a result.
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Independent car dealers' flexibility paid dividends after finance regulation changes
Independent used car dealerships and supermarkets have been best positioned to adapt to the Financial Conduct Authority (FCA) rule banning discretionary commission models that was brought into force last January.
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FCA's new Consumer Duty makes transparency and consistency vital in car finance
With December’s publication of the Financial Conduct Authority’s (FCA) second consultation on its new all-encompassing Consumer Duty protocols and the automotive retail sector now subject to commission disclosure regulations, motor finance has once again been reassessing how it operates.
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VIDEO: AM Live serves up online customer engagement best practice
Automotive Management (AM) Live served up a packed agenda of seminars and presentations in three theatres focussing on key aspects of the car retail business.
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VIDEOS: Harnessing digital tools to crack car retail
Online car retail, stock acquisition, reputation management and consumer finance were among the themes explored by speakers at AM Live 2021.
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5 Minutes with… Petronas Lubricants International UK market manager, Carl Sault
In AM’s latest ‘5 Minutes with…’ supplier interview Petronas Lubricants International UK market manager, Carl Sault, reflects on the challenges of the COVID-19 pandemic and the switch to electric vehicles (EV).
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5 minutes with… Jato Dynamics chief executive David Krajicek
Jato Dynamics chief executive David Krajicek joined the automotive consultancy as COVID-19 lockdowns gripped the sector. AM caught up with him to reflect on his challenging start.
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5 minutes with… WMS Group commercial director Craig Grant
Automotive Management (AM) Editor Tim Rose sat down with WMS Group commercial director Craig Grant for the latest instalment in the '5 minute with…' supplier interview feature series.
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5 minutes with... Bumper chief commercial officer, Jack Allman
Bumper chief commercial officer Jack Allman speaks to AM editor Tim Rose about the aftersales finance provider's plans for 2021.