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Japanese brands dominate What Car? reliability survey
Japanese brands continued to dominated the What Car? reliability survey, with the Toyota Aygo, Honda Jazz and Lexus CT200h all scoring top marks.
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Smoothing the customer’s warranty experience
Even with a warranty, customers can often be upset their car needs repairing, but a prepared dealer can make the experience positive and painless for everyone.
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Nine essential tools for your aftersales department
Your dealerships’ service staff need to be masters of many trades to serve growing numbers of customers effectively.
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Three steps to optimising your car care offerings
To improve revenues and encourage customer contact, dealers need to provide a true ‘one-stop-shop’ that meets their regular car care needs.
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Can dealers hold back the tide on online warranty sales?
Dealers have traditionally been slow to embrace online sales, such as finance or GAP, and many are currently resisting selling extended warranties online.
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Will many hands make light work of servicing?
Multi-technician teams may boost labour hours and customer satisfaction
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What does the future hold for automotive aftersales?
Alternative-fuelled powertrains, the connected car and even ‘virtual’ technicians are changing how franchised dealers will provide, and profit from, aftersales.
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What do your aftersales customers really want?
Dealers need to meet consumer expectations to see off the fall in aftersales revenues.
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Oil suppliers diversifying to give dealers new revenue streams
Lubricant companies are coming up with new products and services to win over manufacturers and help dealers develop their aftersales business.
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Coating companies attempt to win over the sceptics
Paint protection experts are helping car dealers to reap financial rewards by convincing consumers of the treatments’ benefits.
