Aftersales
The latest news and features offering advice, insight and guidance into your aftersales operation.
Aftersales News
- Garage boss gets caught drink driving in customer's Audi coupe
- Hybrid and electric car servicing now target of Eurorepar garage network
- Executive View: Sustainability and preparing for the CSRD
- Brussels must act now before cyber laws block access to data, say independent repairers
- Steer Automotive attracts European investor as Keyhaven exits
- Urban Science, ETL Solutions team on aftersales data extraction
- Nearly half of female drivers still face sexism visiting car repair workshops
- Porsche Centre Preston salutes first high voltage expert technician
- Executive View: Building on positivity not fear
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How to guide customers with better EV aftercare support
Automotive retailers are becoming experts on electric vehicles themselves, but there are additional elements of support and aftercare needed to properly guide customers.
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Five key steps to aftersales success for modern automotive retailers
From CRM and service plans, to online booking and attracting older vehicles into workshops, there is plenty modern automotive leaders can do to attract extra service and maintenance work.
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How will the expanded ULEZ impact used car sales and MOT tests?
London's expanded ULEZ has led to spikes in sellers of older cars but may impact MOT testing as the oldest cars are scrapped.
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Workshop award winner S&R Miller thrives on returning customers
S & R Miller showed it was more than worthy of retaining the AM Awards Independent Workshop of the Year title in 2023.
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Free coffee, croissants and car health checks work for AM Awards winner Porsche Portsmouth
Passion for Porsche is helping Inchcape's Porsche Centre Portsmouth optimise the efficiency of its service workshops and identify opportunities for owners to keep their Porsche in great shape.
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Garage labour rates rising but future bookings fall
Independent garage labour rates are rising quickly, but future bookings have fallen sharply.
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How to boost aftersales affordability to keep serving cash-strapped motorists
As consumers are coming under increasing financial strain from soaring inflation and the cost-of-living crisis, so car dealerships are stepping up to help them through these challenging times.
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Aftersales retention: how car dealerships can tackle the cost-of-living crisis
With costs soaring, a constricted new car market and a used car market under pressure, the concern that routine vehicle servicing, maintenance and repairs (SMR) could be delayed, or cheaper alternatives sought by cash-strapped customers, is all too real.
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How workshops might adapt to electric vehicle repairs and services
Aftersales departments need to be prepared for a substantial change to their business model in the coming years as plug-in vehicle sales create a complex world with lower maintenance and new skills and equipment needed.
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Car retailers' aftersales retention relies on well-maintained customer data
Accurate customer data has always been important, but the COVID-19 pandemic has created a problem that could be losing service departments tens of thousands of pounds of potential profits each quarter.
