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How car dealers can fend off the manufacturer service plan
Car dealers who offer own-brand service plans have a valuable new option with which to entice customers.
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Warranty scheme specialists switch focus from price to customer service
Suppliers experiencing a growth boom in the warranty sector say their customers value quality service over mere product and price.
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Dealer service plans aid customer retention
Dealers who offer their own service plans have a distinct advantage over those who only sell manufacturers’ products.
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Help your dealerships to clean up
Paint and upholstery protection, valeting and SMART repair can boost customer service scores as well as your bottom line.
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How to win fleet SMR work from independents
Car dealers are targeting corporate customers with services such as free collection and delivery and night-time servicing
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10 ways to take on the fast-fits
Dealers, manufacturers and suppliers tell AM how the franchised sector can win back aftersales business.
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Fast-fits: Know your enemy
What can franchised dealers learn from their fast-fit rivals?
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Stretch your profits with extended warranty sales
Warranties offer dealers increased revenues and retention from reassured customers.
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What car dealers really want from suppliers
Competition among companies providing products and services to automotive retailers is fierce. Car dealers tell us what sets a potential partner apart.
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Car repair prices: exploding the regional pricing myths
When it comes to car maintenance, there’s a common assumption: Londoners pay more than anyone else. It stands to reason: higher rents, higher wages.