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Hyundai chief Tony Whitehorn wants more from dealer workshops
Hyundai chief executive Tony Whitehorn is not afraid to try out the latest technologies on the sales side, and now he is taking aim at the workshop.
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Mercedes-Benz Vans' Sarah Palfreyman on making her dealers more retail-ready
Mercedes-Benz Vans network boss Sarah Palfreyman is driving her dealer partners to invest in more retail-friendly facilities.
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Lexus director Ewan Shepherd on why he is prioritising customer care and dealer profits
While it is unlikely to catch its German rivals, Lexus is pushing hard to grow sales and awareness in the UK, says director Ewan Shepherd
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MD Rory Harvey on why Vauxhall is looking for stability in 2017
Between falling sales, fire recalls and Brexit, Vauxhall endured a torrid 2016, but the last thing MD Rory Harvey wants is a knee-jerk reaction
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How SsangYong plans to plug the London-sized gap in its network
Embedding demonstrator-equipped ‘customer champions’ in service centres will broaden coverage, believes SsangYong managing director Paul Williams.
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Bringing balance to the Toyota brand
Toyota GB managing director Paul Van der Burgh is not chasing volume, but quality – in a broader product range, more profitable dealers and better service.
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Maserati's three-pronged plan for success
North Europe general manager Peter Denton believes a bigger network, more used sales and better service will help Maserati emerge from its big brother’s shadow.
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Can Mitsubishi double its volume in five years?
Mitsubishi UK managing director Lance Bradley believes a new SUV a year and training for dealership staff could take it to 50,000 registrations by 2021.
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Renault: ‘We delivered on our promises to the network’
Renault’s dealers rewarded it at this year's AM Awards for a plan that boosted market share and profits, says former sales director Darren Payne.
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JLR aims for overarching success with network reboot
Jaguar Land Rover's network rethink will affect almost every site in its retail network by the time it concludes in 2018.