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Imperial Car Supermarkets is expanding its empire
Imperial Car Supermarkets explains how it plans to meet its ambitious growth plans and why it thinks its first online sale is around the corner.
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Glyn Hopkin MD Fraser Cohen on building the car dealer brand through training
Glyn Hopkin managing director Fraser Cohen on how the car dealer group's staff training delivers a loyal customer base and a thriving business.
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Meridian MD Mark Robinson on why it won’t grow too big too fast
Managing director Mark Robinson explains Meridian Motor Group’s rapid recent growth and how he and his staff will unite the business under the Vantage brand.
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Lookers chief Andy Bruce: ‘The market has more growth in it’
Lookers' chief executive, Andy Bruce, and managing director, Nigel McMinn, give their predictions for the car market, and talk about how Lookers increases customer satisfction, the benefits of blended retailing and new remuneration models for salespeople.
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Car dealers in depth: 12 months of AM face to face interviews
Every month, AM profiles at least one dealer in depth, exploring different aspects of the motor retail industry. These are the 13 dealers we interviewed in 2014.
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Michael Edwards: why the top MG dealer prefers a low-tech approach
Michael Edwards Group, the most successful MG dealer in the UK, illustrates the benefits of a low-tech approach.
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Ridgeway Oxford Audi: keeping the focus on people, not technology
Ridgeway Oxford Audi head of business Alex Matschy on keeping a focus on people in his sparkling, new ‘terminal’ site.
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John Clark Motor Group: a pragmatic approach to upselling
Chairman John Clark talks about his motor group’s pragmatic approach to upselling and why, despite record financial results, he won’t let himself be carried away by the current strength of the car markets.
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Knights Group: Why we extended our working hours to 2am
Knights Group aftersales director Ian Dow explains why he has extended working hours, up to 2am for some departments, and why the motor trade needs to follow the lead of other retail sectors on customer convenience.
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Mercedes Benz of Edinburgh was the pits
The workshop of Mercedes-Benz of Edinburgh became a temporary pit lane for the Mercedes AMG Petronas Formula One team this week.