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Swift action needed from car retailers when used market changes gear
The used car market has been enjoying stellar growth over the past two years as demand has outstripped supply; there has been a lack of new vehicle availability and more buyers are willing to pay a premium.
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Omnichannel car retail: six areas where customer experience is being 're-shaped'
As the car retail sector becomes increasing digital-savvy, AM's Debbie Kirlew took a look at six key areas where strides are being made towards a true omnichannel customer journey.
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Are part-exchanges keeping pace with car retail's omnichannel customer journey?
There are now more avenues for car dealerships to sell their vehicles than ever before but has the part-exchange process truly embraced the transparency of a truly omnichannel customer journey?
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Omnichannel car retail: Is this the end of the showroom haggle?
Automotive retailers were obliged to accelerate their omnichannel retail plans in response to the COVID-19 pandemic, but another by-product of this development has been the demise of the haggle.
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DS Automobiles' UK MD is targeting 2022 growth 'on the double'
New dealer appointments and an expanded model range are expected to underpin DS Automobiles’ 2022 drive to sell twice as many new cars as it did in 2021.
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10 minutes with... drivvn chief executive Peter Brown
In the latest of AM's '10 minutes with...' supplier insight interviews, drivvn chief executive Peter Brown discusses online car sales, the ominchannel customer journey and the influence of the agency retail model.
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Lookers CEO Mark Raban: 'I'm extremely proud of what we have achieved'
Lookers chief executive Mark Raban claims to be a numbers man, who likes “to stick with my knitting”, but he is poised to “try something different” with the AM100 group's newly-mapped growth strategy.
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Fixed rate finance model makes franchised car retailers 'transparent and fair'
The future of franchised retailers’ motor finance FCA ruling on discretionary commissions has lead to greater transparency, but few dealers are reporting any noticeable variation to income as a result.
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Independent car dealers' flexibility paid dividends after finance regulation changes
Independent used car dealerships and supermarkets have been best positioned to adapt to the Financial Conduct Authority (FCA) rule banning discretionary commission models that was brought into force last January.
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FCA's new Consumer Duty makes transparency and consistency vital in car finance
With December’s publication of the Financial Conduct Authority’s (FCA) second consultation on its new all-encompassing Consumer Duty protocols and the automotive retail sector now subject to commission disclosure regulations, motor finance has once again been reassessing how it operates.