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Retail industry posts best result in 10 years
The retail industry posted the highest level of growth since 2004 in April, according to the Office for National Statistics (ONS).
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Volume targets VS customer service scores: Is there a better bonus model for car dealers?
Carmakers tell dealers they want great customer service, but sales demands mean shifting units still carries a higher bonus. AM asks analysts, manufacturers and dealers if there is a better model.
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Why motor retailers should abandon ‘passion’ when looking for staff
‘Passionate’ staff have no place in the motor retail business, says Geoff Burch
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10 ways car dealers can improve their customer relationship marketing
Follow our 10-step guide to manage and enhance your dealerships' customer relationships
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AM Executive Breakfast Club: What car dealers can learn from sports clubs
Most UK companies have no social media strategy, sports marketing specialist Josh Robinson told members of the AM Executive Breakfast Club at its latest meeting at Simpson’s-in-the-Strand, London,
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AM Executive Breakfast Club with Richard Peers: How customers want digital interaction
Richard Peers, Microsoft business development lead, told members of the AM Executive Breakfast Club in London that dealers should look at bridging the gap between their physical and digital showrooms and their businesses should move to reflect the way consumers want to engage with them.
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AM Executive Breakfast Club: Recognising the stars in your workforce
Recruitment expert and coaching adviser Jeff Grout on getting top performances from staff.
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AM Executive Breakfast Club: Black Farmer has a passion for business
Executive Breakfast Club is told how customer relationships have been key to success.